Guests' Reviews

Good day Chisato san,

Hi, my name is Siti from Toyota Assembly Plant.
I would like to say thank you for your immediate support & co-operation for
the quotation.

My previous business dealing is actually with your competitor for most of
the company visitor. None of them given the satisfying job as you did.
For the future visitor I'll surely going to deal with your hotel.

Regards,

**********************
Siti Suhaini Bte Mohd Sahib
Admin Executive
Quality Engineering Department
Assembly Services Sdn Bhd
40000 Shah Alam, Selangor
Siti
24 July 2010

I'm just settle up my booking for 3 nites on coming August 1st till August 4th Just to say TQVM 4 ur an excellent customer service via phone. Miss Norsuriati entertained my call in very soft skill approach and manage' the booking comfortably Congrats... Best Regards Dr. Shukri Zain
SHUKRI ZAIN
1 August 2010

Dear Ethan Goh,
This is in regards to the service given by you and your piers. We visited your restaurant ( Xin Cuisine ) for my brother’s wedding ceremony on the 29th of May 2010 and would like to compliment you and your piers for the excellent service that all of you have offered us. All of you had helped us  in arranging the ceremony and were very polite and helpful to the guest. It was very impressive on how you managed to pull the ceremony off and handled the whole function. The food served was delightful and all the guests were praising the service and the food. Everyone were satisfied by the service and taken by surprise by the level of service satisfaction offered by your team. They were even deciding that they would choose your restaurant as one of the top choices for any of their functions in future.
 
I would like to thank you personally for all the effort you have poured in managing this function. I can say out loud that this is the best ceremony I’ve been to. JOB WELL DONE. HEARTIEST CONGRATULATIONS TO ALL.
 
I would also like to thank all the staffs of the restaurant and hotel for handling this function as there were a number of guests and I was actually worried if everything will go fine. Indeed, you have showed me what is 5-STAR service standard. Your staffs ( both in the restaurant and hotel ) were full of energy and enthusiasm in helping the guest in achieving what has been impossible. I am very thankful to each one of you and I hope that your restaurant will continue to be one of the best restaurants in the city.
 
Thank you again and best of luck for the future. You have showed me what is “Making sure you get all the glory. Always at Concorde.”
Joan Ong
29 June 2010

Maybe for Level 4 room which is facing empty & bored roof top, may  I suggest that the Hotel could turn it into a roof top garden maybe with fountain with it. I would like to compliment for the breakfast Hotel provided. Nice & healthy.For Front-liner, I hope they can always greet customer with a smile even though there is some mistake done.  Cause nobody is perfect.  Smile……
- (Room 430)
Nureha Ahmad , Singapore
11 June 2010

In the bathroom I suggest you a water tap or something to help Muslim users clean themselves with water rather than toilet papers after attending long calls. Other than above comment, to me CONCORDE HOTEL is deservedly a 5-star hotel and not a 4-star hotel.  I like it.
- (Room 1213)
, Tazania
9 June 2010

Thank you very much for making my weekend relaxing.
Thank you very much for the fruits.
The room setting is comfortable.
- (Room 402)
Lily , Kuala Lumpur
9 June 2010

Razib room cleaner brilliant guy
Daniel Khan
23 May 2010

I found the hotel an excellent place to stay; staff are really very much cooperative, specially Mr Shahjahan help us very much in all aspect.  He is smart, honest and sincere young man.  I wish him all the best in his career.  I am really pleased with the hospitality that the hotel showed to us.
Zakaria Ahmed, Dhaka
23 April 2010

Special Remarks!! One staff member who has impressed us a lot is Miss Rio, Guest Relations Officer.  I found her Excellent - Bravo!! Keep it up!!  I recommend to give this lady a special reward for being a V.V. Good-Excellent person!
Balan
16 April 2010

• Room Service is good.
• Imran clean the room very clean, friendly.

• Free internet
• Add variety of foods
• Ensure staff at dining is cheerful so that we can eat happily. Staff at dining must be energetic.

• Water from shower - pressure too low
• Water temperature not consistent
• Provide more pillows
• Noel - very friendly, helpful, knowledgeable about Shah Alam.
• Keep it up!!

Well done & good services given by all Premier Lounge staff
• Business Centre : Shaniza is very helpful & friendly.
• Overall: Beyond expectation & star service.
Zulkefli A Rahman
5 May 2010

Very good hotel.  Staff very efficient & friendly.  The gym is excellent & modern.  Staff very helpful.  Highly recommended & would come back again.
Ms Ma
22 March 2010

Premier Lounge: Very welcoming. Staff have provided excellent service.  I made a special request and this was always made available.

Andrei
21 March 2010

Margret & Ann are great coordinators.  Presented Hotel image at her best.  Dealt more with Ann - she is very committed, sincere & listen to our needs (group) & I know she tried her best to make us feel the stay - excellent!
Shafiq – he is at front desk, but every time I walk pass - he does not fail to greet me by my name.
To all staff including chambermaids, restaurant staff, security staff - all give us a very warm & good impression. Thanks.
Special thanks for Azahari for making the extra effort to make me happy & contended.
Danny Ching
16 March 2010

Satisfied!!
Aminah
25 February 2010

The reception staff and the bellman was very helpful, productive and was giving their best service. The staff were Feena, Saufiq and Anson.  Thumbs up for the trio. They are the future of the hotel. Thank you Concorde. Will be checking in again soon.  Cheers
Patrick Josep
13 February 2010

Very good overall.
Bhavin R Durji
11 February 2010

En Saufiq is very kind, friendly, helpful and very courteous - always with a big warm smiling face.  Very lucky to have such good staff.
Tang
10 February 2010

Please convey my great thanks to Mr SHAJAHAN.  He cleaned precisely and efficiently many times my room.  He is a polite, friendly and helpful personality with great skills in room cleaning.  Concorde Hotel can be proud to have such staff
HW Kammer
10 February 2010

This is my second visit to Concorde.  I would like to convey my deepest and greatest thanks to one of your staff named SHIRA.  She really did a good job.  She’s so efficient in work, delightful, and so polite.  I would love to come back to this hotel just because of her warmest service and hospitality.  Well done! Excellent service in excellent hotel!
Dalila Kameron
10 February 2010

I would like to thank with your staff Sazline.  She is very nice and helpful.  Keep it up. Hopefully you will maintain with your service and move much better and better.  You are a good staff and excellent work!!
Azman Syah
8 February 2010

Good ambience. Friendly waiter/waitress towards regular customer.
Mohd Radzi & Family
4 February 2010

The service is OK, and it is closer to the airport than the downtown area. The hotel is quite old. The air con doesn't work at first, but works fine after they repaired it. No free internet. Reception told me local call is 60 local cents per min. and the first 3 minutes is free, but i made a 6 minutes call and they charged me almost 10 local dollar. Was rushing to the airport early in the morning, didn't fight for it. A bit far too downtown area. Date Submitted: Feb 2010 via Agoda.com
Yu X
1 February 2010

good view of room,
location of the hotel
good hotel and value for money.   Date Submitted: Feb 2010 via Agoda.com
Zulkifli R
1 February 2010

Very easy access to the main Klang Valley highway and not many traffic.
Less of car parking space
so far this is one of the best hotel in Shah Alam and with the promotion price will be value for money, nice and quite place to the a rest. Located at convenience place for local food and easy access to Shah Alam industries area.   Date Submitted: Feb 2010 via Agoda.com
Wong C
1 February 2010

The room is enough space and clear
The service is so so, the bathroom doesn't have hand& face towel, need call, two bottles doesn't show which is shower lotion or shampoo. It's so far from downtown be told only taxi; some taxi no receipt, they refuse to take guest to closer place; as traveler waste time, waste energy, waste money to stay this place
Inconvenient to downtown or airport, anywhere only taxi be told, some taxi no receipt or taxi driver refuse to somewhere; no matter facilities or service no 4 start standard, it’s cost time, cost energy, cost money.   Date Submitted: Feb 2010 via Agoda.com
Zhang X.
1 February 2010

The staff were always friendly, they would greet you by your name (they remembered mine). My safe wasn’t working so they replaced it asap. Great facilities (esp. weights room). I would definitely stay again.
It is a bit far away from the center of KL but they do provide a shuttle bus which goes straight to the Sunway pyramid. However, the train station is just a short taxi approx 10-15 rm away which can be used to get everywhere.
I would definitely stay again. The Valentines Day dinner was fantastic. There was a small shopping centre right next door where we sometimes ate, bought groceries, shopped, and exchanged our money (we found the money exchange place here to be the best value in KL). For example, most places for AUD was 2.9, this place was 3. Not an overly large boosts, but if changing over a large amount of cash can be worthy. Also, if catching a taxi remember to ask the reception how much they think a fare should cost before bartering with the drivers out the front. This can help you to not get ripped off. I found it to be of benefit to negotiate a set price before leaving as opposed to using the meter as I did not know how to get there and avoided being taken the 'scenic' way. Date Submitted: Feb 2010 via Agoda.com
Jed P.
1 February 2010

Friendly, clean - Food very good and nice
So far everything is excellent
It very good location, quite, comfortable and clean. From Hotel to town it take me about 20 min to 30 min by using expressway. Hotel food, my wife and I like hotel cakes especially cheese cake and choc banana cake. I will introduce to my friends and family to stay here.   Restaurant Tip: - Recommended to try out cheese cake and choc banana cake at this hotel.   Date Submitted: Feb 2010 via Agoda.com
Hoong Y.
1 February 2010

Nice, friendly, clean, low price
Restaurant Tip : There's a nearby food place where you can eat traditional Malaysian Food. The people there are very friendly. Like it so much! Date Submitted: Feb 2010 via Agoda.com
Boy C
1 February 2010

Just 5 min walk to Shah Alam Plaza where it is strategic location for traveling with family and even for business trip as you can easily access to lots of local foods and even supermarkets
Housekeeping is not well executed, for instance my coffee making facility such as sugar, coffee and tea is not replenish the next day
Overall satisfaction of my 1 week stay here was good. Strategic location within the city center is a good spot for family or even business stay to have access external resources such as foods, hypermarkets, and local shops. The superior room has quite a space, giving me ample of room to stay. Some areas are needed to be improved though especially on the basic facility. My stay here found that the fridge was not functioning, even though I don’t need it. Date Submitted: Feb 2010 via Agoda.com
Mohd H.
1 February 2010

Low Price.
Free Internet access should be provided. No coffee provided.
Never know that it is a twin bed room. The room is big and comfortable. Furniture looks old but still ok. Nice view from the upper level. Pool is big and fitness facilities. Hotel lobby is big and many shops in hotel. Easy access to the cafes and restaurants near to hotel. Date Submitted: Feb 2010 via Agoda.com
Say F.
1 February 2010

Fantastic swimming pool, gym and sauna. Rooms large in size.
Painting on walls of walkway badly needs redoing.
Overall this hotel gives super value for money. The location is little way out but it did not bother us as we had a rental car. By the way they gave us free car parking. Staff is really friendly too. Just cannot believe how great the pool is and hardly anyone uses it. We would definitely revisit this hotel. Date Submitted: Feb 2010 via Agoda.com
Jack C.
1 February 2010

Clean & friendly crew;
Location, it's quite far from the city;
Reasonable Price; Overall is clean & tidy, especially the swimming pool; Modern gymnastic facility. Sentral station. Shuttle bus service from the Hotel to the Shah Alam station is highly recommended. Shopping Tip: There is a Thai food restaurant in the plaza nearby. Good to try! Date Submitted: Feb 2010 via Agoda.com
Mr Yeung
1 February 2010

Very pleasant and peaceful place because very near to the Big Mosque in Shah Alam, Selangor. Everything looks good because the hotel is well kept clean and maintains good environments.   The Hotel is in the City of Shah Alam, Selangor. The location is very good and very easy to find and there no hassle of going thru the hotel. When doing the check in and check out from the hotel, I do not have to wait longer the customer service is always in order and knows their duty well in serving the customers. Most of the wedding or annual dinner for the companies is done well at this Concorde Hotel. I find the most suitable place to stayed in and have a good holidays or business deal at your most likely days of being at the hotel. Everybody in the hotel especially the hotel staff are corporate each other and communication is always pleasant. If I had the chance again to stay at this Hotel, I won’t miss this good opportunity.
Shopping Tip : You can enjoy the view of the surrounding near the hotel especially in the early morning or at night time because its cooling weather. Just walk thru few minutes and you can shop anywhere which is convenience or you have intention of buying few things for your own or gift.   Date Submitted: Feb 2010 via Agoda.com
Zakaria M.
1 February 2010

Clean, luxurious, tidy.
The furniture in the bedroom is old.
Internet rate is very expensive. Propose internet free. Hotel Feature Tip: It is a good hotel to stay compared to other hotels in that area. Date Submitted: Feb 2010 via Agoda.com
Zakaria M.
1 February 2010

Spacious room and good breakfast spread
Old conventional design. Staff needs more training
This hotel is situated in the middle of shah alam city. it is not easily accessible. You need your own transport. The magnificent blue mosque is in full view from the window (facing the main road). You get great views both during the daytime and night time. Easy access to all the govt offices and shah alam shopping mall. Need a car or travel by cab. shopping mall next to the hotel provide a wide selection of eating possibilities from the fast food to special restaurants including Thai, nyonya, Malay, Chinese, Lebanese etc. the university is also nearby.
Sightseeing/Attractions Tip : The Shah Alam mosque is walking distance. Date Submitted: Feb 2010 via Agoda.com
Mohd N.
1 February 2010

Your hotel has a very good and wonderful staff.  Thanks to them.
Asfarizam Bin Othman
16 January 2010

We stayed in Bridal Suite 1604.  We were served by Ethan Goh for our wedding.  The services for the whole event from planning, to food tasting, to actual event was EXCELLENT!!  To Ethan and the staff at Concorde Shah Alam, THANK YOU! You made our wedding memorable.
Nicholas & Pearly
16 January 2010

Very nice environment ... swimming pool that one would swim in rather than a swimming pool in hotels where at first glance you wouldn't even think of touching the water. The lift from the car park to lobby is so old and hot
A very nice hotel located strategically next to Giant. Very convenient where you can get what you need within walking distance. The facilities such as gym and swimming pool are great to loosen ourselves after a hectic drive from the city! Best of all, there is even free shuttle service to Mid Valley Megamall. A memorable stay that would be considered again   Shopping Tip: Giant next to the hotel
Need improvement for housekeeping
Strategic location, with easy access to local fast foods, hypermarkets and other shop lots. Although no breakfast given or provided during the stay I have no issue to get my stomach fill up. Poor housekeeping service. Tea making facility was not re-stock, and cleanliness of the room is also poor.   Date Submitted: Jan 2010 via Agoda.com    
Michelle A.
1 January 2010

1. Your reception asked me, my preferred type of bed (whether twin or king size). This might be small to you but big to me. As my experience I have to ask to change the room as it was not the type that I want.
2. Azwa's wedding was awesome. The decoration was superb, PA system was good and food was very tasty. Two thumbs up. This is not your hotel; transportation at the area is bad. Couldn't find taxi.
The reception is your first impression. Asking the extra question like type of room was a bonus for a person like me to come to your hotel again. Date Submitted: Jan 2010 via Agoda.com
Noraidah S.
1 January 2010

Spacious, clean and friendly. Only can be reached by taxi. When arrived at the hotel, we are welcome by a very friendly staff, the hotel was very clean and well organized, the room was very spacious, and clean with king size bed, the amenities was good and there are welcome fruit on our table, the TV channel was not much, but that's not what we were coming for, next to the hotel is Giant supermarket, so we can get what we might left behind very easily, it was really a pleasant moment to stay at this hotel and will certainly recommend to friends. Date Submitted: Jan 2010 via Agoda.com
Ridwan A.
1 January 2010

Nice and big room. Very comfortable and near to restaurant. Small parking lot. Concorde Hotel at Shah Alam is a good hotel to stay. All the workers are friendly, every time they passing through us, they will greet us. The room is bigger than any other hotel complete with small refrigerator, fruits such as apple and orange and also extra large bed. But, they don't provided free internet connection for their customer. We have to pay extra cost to use internet. Air conditioner in the room seems doesn't work because I didn't feel cold even though I already set it to 10 deg C. As a summary, this hotel is worth for your money. Date Submitted: Jan 2010 via Agoda.com  
Mohd F.
1 January 2010

Amazing view of Blue mosque, Beautiful and amazing property. Very good desserts .huge lobby quiet and peaceful environment. Amazing room service. Got ice within minutes even after 12.00 am in the night. Very courteous staff. Free shuttle to Sunway Lagoon is real value for money.
Location...very far from KLCC and Bukit Bintang...
Our experience of this hotel was very pleasant. It is a lovely place to chill and relax. It is close to Sunway Lagoon and offers free shuttle service which is very prompt and punctual. you get an amazing view from the rooms which are very comfortable.
Date Submitted: Jan 2010 via Agoda.com
Navneet K.
1 January 2010

The hotel is quite straightforward and reasonably priced. Good facilities (I particularly like the pool) and a great multi-ethnic breakfast buffet. Friendly and helpful staff but with mixed English language skills. The price for the Internet 35 Ringgit/day is outrageous and a major turn-off especially for a business hotel.
The hotel is quite straightforward and reasonably priced. Good facilities (I particularly like the pool) and a great multi-ethnic breakfast buffet. Friendly and helpful staff but with mixed English language skills. The price for the Internet 35 Ringitt/day is outrageous and a major turn-off especially for a business hotel. Over all the hotel is good value and useful for anyone working in this area outside of KL or looking for a place with good access KL, KLIA, Putrajaya, and/or Cyberjaya.
Restaurant Tip : There are several very good restaurants serving various kinds of foods including cheap and cheerful Malay, Thai and Malaccan around the outer edges of the shopping mall immediately across the street from the hotel. Great value and an excellent way to see the local folks in action.
Date Submitted: Jan 2010 via Agoda.com
Michael G.
1 January 2010

Please accept my heartiest gratitute for all the work done to make my son's wedding ceremony on 4th December successful. Even the Sultans commented the same especially the nice food. Your En. Ahmad Zubir Ahmad Kehan and En. Hanafi Bin Mohamed Salleh have been very coorporative. Thank you from me and my family.
Rabiatul Adawiah A. R.
4 December 2009

Dear Ethan, Good afternoon and hope this mail finds you well! As per above subject, I wanted to say a big thank you to you and your team for coordinating my wedding event smoothly on that night. Am glas that everything was in place, smooth and went as per planned. Please help me to give a pat on the back to your banquet team again! All the best and cheers!! P/S: If you have Facebook, please let mw know so I may tag you on the photo album ;-)
Alex & Jessica W.
15 November 2009

Hi Ethan

Sincerely from the bottom of our hearts, may myself, my hubby and my whole family say a big 'THANK YOU" to you for organizing such a marvelous wedding dinner for Sok Yuen's wedding.

I called up my friends and relatives, feed backs are good. We had proven to my guests that hotel wedding dinner food can also be good and proudly say that Concorde Hotel Shah Alam had done it for my girl's wedding.

Thank you again for being so helpful and resourceful at all occasions of problems. Keep it up, Ethan.

Regards.
Beh and Family
4 October 2009

Please be informed that I would like to address my appreciation to your staff - En Azmi & En Shahrul for their excellent, professional and efficient working attitude towards customer satisfaction. FYI, I am supposed to attend the course organized by SIRIM @ Gallery 2, Level 2 but I was caught in a heavy rain and I am not in the mode of ‘ready/presentable’ to attend the said course.
Many thanks to them who offered me a remedial action - they request an iron board, an electric iron and a towel from Housekeeping Dept and they also arrange for me to ‘dry out’ my clothes at Kilos Fitness Center (I really appreciate it!). In view of their excellent services, I hope that the Management will continue to provide a good and excellent services and they have added another ‘star’ for Concorde Hotel Shah Alam. Thank you
Mohd Husaini S.
30 September 2009

We stayed at the bridal suite after our wedding dinner at Concorde Hotel (Shah Alam). We were most impressed with the service & “attention to detail” given by the banquet staff especially Ethan Goh. The view from the bridal suite is superb. Thanks again to the banquet staff for being so helpful. We left our corsage at home and were in a panic. Ethan Goh immediately arranged for some to be made and delivered to us. He stayed with us throughout the dinner, making sure that everything was running smoothly. We are very impressed & grateful, please send him our thanks
S. Yuan Beh
20 September 2009

Please be informed that I would like to address my appreciation to your staff - En Azmi & En Shahrul for their excellent, professional and efficient working attitude towards customer satisfaction.  FYI, I am supposed to attend the course organized by SIRIM @ Gallery 2, Level 2 but I was caught in a heavy rain and I am not in the mode of ‘ready/presentable’ to attend the said course. 
Many thanks to them who offered me a remedial action - they request an iron board, an electric iron and a towel from Housekeeping Dept and they also arrange for me to ‘dry out’ my clothes at Kilos Fitness Center. (I really appreciate it!). In view of their excellent services, I hope that the Management will continue to provide a good and excellent services and they have added another ‘star’ for Concorde Hotel Shah Alam. Thank you. 
Mohd Husaini S.
30 September 2009

My wife and I had a good time during our 5 nights stay except for the air-conditioner which is not to expectation.  The rest is well above. We like to commend Mr Rahim & the lady (Chinese), Gym Instructress for making our stay more than pleasant and look forward to returning again.
Roland & Cecilia .
25 September 2009

Overall the services are excellent.  The only thing that disappoint me is the air-conditioning in the room, the flipper directs air to the floor.  In other word, the air-conditioning system does not condition the room.


Shahrul Nizam K.
20 September 2009

We stayed at the bridal suite after our wedding dinner at Concorde Hotel (Shah Alam).  We were most impressed with the service & “attention to detail” given by the banquet staff especially Ethan Goh.  The view from the bridal suite is superb.  Thanks again to the banquet staff for being so helpful. We left our corsage at home and were in a panic.  Ethan Goh immediately arranged for some to be made and delivered to us.  He stayed with us throughout the dinner, making sure that everything was running smoothly. We are very impressed & grateful, please send him our thanks.
Sok Yuen & Leong Chai .
20 September 2009

It delivers what it promises! I stayed at the Premier Club and it is really worth it. My children love it! Will definitely choose Concorde Shah Alam again. The staff are very friendly especially from the Premier Lounge. They provide complimentary snack for 2 pax from 6pm to 8pm and for breakfast, you can have a choice of having it at the restaurant or at the Premier Lounge (which we did!). It was a peaceful breakfast as you do not have to fight your way to the buffet table...
Hotel Club
8 August 2009

We are very satisfied with your service. We feel comfortable, because all staff very friendly and honest. Thank you very much. - (Room 1124)
Khairul Anuar Bin O. B.
28 July 2009

Premier Lounge staff - extremely helpful & friendly. With a very special mention & thanks to Nurul for being very friendly & helpful
Patrick H.
26 July 2009

It was a very pleasure and a successful event during my stay & for my wedding. To Hanafi, no words could describe best.  He is the man of this hotel. Feels like living in a 5-star hotel. Excellent. Meet all my expectations.  Definitely will return. Thank you so much for all the effort on my wedding. SYABAS!!
Nurafizah M. A.
6 August 2009